Frequently Asked Questions (FAQ) – Daisy Collection LLC
1. How can I place an order?
You can place an order directly through our website by adding your desired items to the cart and completing the checkout process. If you need help, feel free to contact us via email, text, or social media.
2. What payment methods do you accept?
We accept major debit and credit cards, including Visa, MasterCard, American Express, and Discover. Secure checkout is processed through Shopify.
3. Do you offer local pickup?
Yes, local pickup is available at our store in Lansdowne, PA. Please select the “Local Pickup” option at checkout and we will notify you when your order is ready.
4. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location and the shipping method selected during checkout.
5. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or text. You can use that number to track the delivery status on the courier’s website.
6. Do you accept returns?
Yes, we accept returns under specific conditions. Damaged or incorrect items must be reported within 24 hours. For other returns, requests must be made within 48 hours of delivery. Please refer to our Return Policy for full details.
7. What if I received a damaged item?
We’re sorry! Please contact us within 24 hours of delivery with clear photos of the damaged item, and we’ll assist you with a replacement or refund.
8. Can I cancel or change my order?
Order changes or cancellations must be made within 1 hour of placing the order. Once it is processed, we cannot guarantee modifications.
9. Do product colors look exactly like the pictures?
We try our best to display product colors accurately. However, lighting, screen settings, and photography may cause slight differences. Non-catalog items may have more noticeable color variations.
10. How can I contact customer support?
You can reach us through any of the following methods:
📧 Email: daisycollectionllc@gmail.com
📞 Phone: 267-271-8309 (Text Preferred)
📍 Address: 120 Wildwood Ave, Lansdowne, PA, 19050
